Shipping Policy

As guidance, please check the delivery options presented during checkout: they define the destinations we can serve and the shipping cost, including whether free shipping applies to your purchase. Restrictions can depend on the address, destination or item. Enter your street address, email and phone carefully, and tell us immediately if a correction is needed. Once a parcel has left, an address change may not be available.

As guidance, allow about 1–2 business days for normal order processing, followed by an estimated 3–5 business days in delivery/transit. Processing and transit are separate periods. Timing is an estimate, not a promise, and public holidays, weather, peak volumes or carrier difficulties can lengthen the journey.

As guidance, when tracking becomes available, use it to follow the parcel; a new tracking number may initially show no scans. For late or lost parcels, delivery scans without receipt, or damage in transit, send the order number, email used at checkout and tracking details. For a delivered scan, inspect safe delivery areas; for damage, retain the package and goods and provide photos. We can help investigate with the carrier, although the investigation may take additional time.