FAQ

As guidance, which products are offered? We carry skincare such as cleansing products, toners, serums and facial treatments, eye care, moisturizers, sunscreen, exfoliating products, body care and bundled routines.

As guidance, what are the delivery costs and times? The checkout total determines whether delivery is free or charged. Allow roughly 1–2 business days for processing and an estimated 3–5 business days for delivery/transit separately. Arrival estimates are not promises.

As guidance, how do returns and exchanges work? Ask within 30 days of delivery for either defective or non-defective goods. Changing your mind, picking the wrong item or preferring something else is covered. Non-defective returns must be new and unused, in original condition, with the package, tags and accessories. Obtain authorization, then return by post with the free label supplied in your parcel. No restocking charge applies. An exchange depends on stock.

As guidance, how should I report a damaged or wrong delivery? Contact us with the order reference, purchase email and a description; include images or video of the product and packaging for defects, damage, incorrect or missing contents or a substantial description mismatch. What is the refund schedule? Processing takes place within 10 days after approval and goes to the original payment method; the provider may need more time to post it.

As guidance, what payments and support are available? Choose from the methods enabled and shown in the checkout for your order. The contact information below reaches our support team. Are cookies and marketing measurement used? Essential cookies run key functions, while optional analytics and advertising tools may be used when enabled and allowed by consent or other applicable choices. Where are all the rules? Open the full policies from the footer, including Payment Policy and Privacy Policy.