Refund Policy

As guidance, you have 30 days from the day your goods are delivered to ask for a return or an exchange. We welcome requests for defective goods and for non-defective goods, including an incorrect personal selection, a preference change or simply changing your mind. Return eligibility is limited to new, unused goods kept in original condition, together with their packaging, tags and supplied accessories.

As guidance, the return method is postal mail, using the complimentary label included with your package. There is no restocking charge. Obtain approval before mailing the goods and follow the authorized instructions. If you prefer an exchange, we can arrange it subject to stock availability.

As guidance, to begin, give us the order reference, checkout email address and reason for the request. For damage, a defect, a wrong item, missing contents or a substantial mismatch with the description, include photos or video showing the item and its package. Approved refunds go back through the original means of payment and are processed within 10 days of approval. Posting by your bank or payment provider may take longer.